We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help improve our standards.
If you have a complaint, please contact Mr Kulraj Dassaur. You can contact him at 2 Snowhill, Birmingham, B4 6GA or at firstname.lastname@example.org. (If the complaint is against Kulraj Dassaur we will pass your complaint onto another member at the practice),
If we have to change any of the timescales above, we will let you know and explain why.
If you are not satisfied with our final response, please let us know and we will review the matter further. If we are unable to reach a satisfactory conclusion, we will write to you again and confirm our Firm’s final position.
Upon the conclusion of our complaints process, and if you are not satisfied, you are entitled to refer your complaint to the Legal Ombudsman, who can be contacted by:
Calling 0300 555 0333
Post to the Legal Ombudsman, 2 Snowhill, Birmingham, B4 6GA
There are three-time limits that apply to any reference to the Legal Ombudsman. You must:
The service provided by the Legal Ombudsman is only available to certain types of clients. Further details are available on their website: www.legalombudsman.org.uk.
The Legal Ombudsman will not charge you for this service.
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